Wednesday, January 25, 2006

Homeshoring

I hate the name "Homeshoring" but it's been around long enough that it'll probably stick. NetworkWorld has an article about call centers using at-home people to answer calls. Turns out that this is more common that I thought. However, they don't talk about how these workers are compensated. I suspect it's a standard price-per-call model, or something equally simple. As well, all the employees sound like they work for only one call center at a time. There's still lots of room for revolution if EBay got into the game.